Customer Support

Get helpful information about our carpet cleaning rental process. Do you have questions about our carpet cleaning rental options? Are you wondering how to rent a carpet cleaner?

Whatever questions you may have, we can help you find the information you need quickly and easily. For immediate answers, you can browse through our Frequently Asked Questions and check out our tips on how to use your carpet cleaning rental. If you cannot find the answer to your question on our website, please feel free to contact us directly using the information below.

Here at BISSELL we are dedicated to helping you get rid of deep-down dirt in your carpets. Our goal is to help you eliminate dirt and odors that are both above and below the surface. Find out how our carpet cleaning rental machines can enhance your deep cleaning experience, and rent a carpet cleaner from a retailer near you today.

How can I get in touch with BISSELL Customer Service? What are the hours of operation?

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Call the BISSELL Rental Consumer Service department toll free at 1-800-749-9062. Hours of operation are 8am- midnight EST, 7 days a week. If you would like to submit an email inquiry, please visit out Email Us page and fill out our online form.

What do I do if the machine is not working properly? What if a machine part breaks?

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Call the BISSELL Rental Consumer Service department toll free at 1-800-749-9062. Hours of operation are 8am- midnight (EST), 7 days a week.

Can I purchase this machine?

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The Big Green® is available for purchase. Visit BISSELL.com to learn more about the product, including retail locations.

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