Cleaning Standards for BISSELL Rental Carpet Cleaners

Posted on 6/10/2020
Categories: Carpet Cleaning
BISSELL Rental has always had a rigorous process for cleaning carpet cleaners during our regularly scheduled maintenance visits. However, we have also clarified and updated our cleaning procedures after COVID-19 to provide additional safeguards.

Carpet Cleaner Rental Cleaning Guidelines

Our BISSELL Rental team members work every day to clean carpet cleaner rentals at stores around the country. Machine cleanliness and consumer safety have always been top priorities for us. During each service visit, our team thoroughly cleans the rental machines, including the lids, tanks, brush rolls and machine bottoms. They test the machine and make any needed repairs. And we now clean the machine with BISSELL Sanitize Spray.
At each store visit our BISSELL Rental team will also:
  • Wash their hands before and after each store,
  • Always wear PPE (gloves, protective glasses, and face masks),
  • Maintain appropriate social distancing,
  • Clean up their area well before leaving, making sure floor is clean and dry, and
  • Sanitize their work van at the end of each workday.

BISSELL Sanitize Spray: Cleaning Disinfectant

BISSELL’s Sanitize Spray is registered with the EPA as a surface disinfectant product on List N: Disinfectants for Use Against SARS-CoV-2 (COVID-19) and has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Therefore, BISSELL Sanitize Spray can be used against SARS-CoV-2 when used in accordance with the directions for use against Poliovirus type 1 on hard, non-porous surfaces. Refer to the CDC website at for additional information.
All surface disinfectants on List N can be used to kill viruses on surfaces such as counters or doorknobs. Or, in our case, carpet cleaning rental machines.

Cleaning BISSELL Big Green Carpet Cleaning Machine at Home – We Need Your Help!

We also ask our renters to clean the carpet cleaner at home after using it, just as we did previously, to avoid a $20 cleaning fee and having dirty machines sitting in the rack. Don’t forget, vacuuming before deep cleaning carpet will get the best cleaning results and keep the rental machine cleaner. It’s easy to clean the Big Green, just follow these simple steps:
  1. Rinse the tank top, the clean tank, and the dirty tank to remove all dirt and debris,
  2. Remove all string, pet hair, debris and dirt from the brush roll and wheels,
  3. Wipe the bottom of the machine, brush roll and wheels with a damp cloth,
  4. Clean any dirt and debris from the outside of the machine, and
  5. As a new safety precaution, we also ask that you spray or wipe the machine and tank handles with a sanitizer or wash them with soapy water and a cloth.
  6. Please bring the machine and accessories back the way you would want them for your next cleaning job. 

BISSELL Rental Team Members Machine Cleaning

After our team members test and repair each Big Green carpet cleaning machine during their visit, they begin the machine cleaning process. BISSELL Rental has increased how often our team members are in stores cleaning rental machines. All carpet cleaning machines and hoses are cleaned to strict guidelines including:
  • The entire carpet cleaner is now cleaned and wiped with BISSELL’s EPA-registered disinfectant.
  • There is, and always has been, a key focus on main consumer touchpoints, such as the handles, tanks, nozzles, brush rolls, and base.
  • A second disinfectant spray is left to dwell and dry naturally on the carpet cleaning machine on key machine touchpoints and the machine exhaust air path. We are also spraying the BISSELL Rental rack doors and locks during our scheduled maintenance visits.
We know that you trust BISSELL Rental to have clean machines ready for you at our retailer partners. We have for years. BISSELL Rental Big Green carpet cleaning machines are clean and safe for you to rent to clean the carpets in your home. Thank you for renting!
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Next time your carpet needs cleaning, look for a store that carries BISSELL Rental. Go to our Location Search Tool and type in your zip code (or postal code if you are in Canada) and choose a 10-, 25-, 50- or 100-mile radius to find stores in your area.
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